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BOT | Mortoff BOT | Mortoff BOT | Mortoff
BOT - Build-Operate-Transfer modell

Do you need a service centre in Hungary? Are you looking for a reliable local partner to build your office from the basics, including finding the space and human resources, as well as setting up the entire administration and infrastructure? As an experienced player in the Hungarian IT market, we can quickly and efficiently build IT teams dedicated to specific projects and, once stabilised, possibly hand them over, so that your company can build a service centre in the EU without risk.

#1 BUILD
Recruiting IT team, securing and equipping the office, creating IT environment
#2 OPERATE
Alignment of processes, project management and corporate culture with client needs, training and team building
#3 TRANSFER
Transfer of the team to the client on demand without disrupting the daily workflow.

BOT model schedule

Months 1-2
Project and customer needs mapping
Months 3-9
Staffing of the service centre, setting up processes
Month 10-18
Optimising the operation of the service centre
From the 18th month
Operation, possible handover

Advantages of the BOT model

8 reasons why you should choose the BOT model

Cost reduction
Minimizing risks
Breaking down possible language barriers
Knowledge of local labour market, legislation
Local market and legal knowledge
IT project management experience
Full transparency, auditability
Alignment of corporate culture
Who should use the BOT model?

Who should use the BOT model?

If your company wants to open an office in Hungary and quickly set up a site with up to 100 employees, without any experience in the country, the administrative costs will be incredibly high.

BOT will take care of the processes for you and help you with legal or integration issues. If you are planning to open a service centre rather than outsourcing your work, BOT can also be a good choice.

With this model, you can secure your company's culture and values while maintaining full control over process and skills management. All core competencies always remain in-house.

REFERENCES

REFERENCES

Support center set-up

Our telecommunications software customer is based in China, and they want to provide implementation and support activities for their European, African and Middle Eastern customers from Europe.

Our client had a presence in several European countries, but decided to build a testing and support center in a Central and Eastern European country. Without local knowledge, they wanted to do this in partnership with a local service provider, so our partner looked at several cities and companies in the region and chose Mortoff.

Support center set-up - case study
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Satisfied Customers
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Offices
Vodafone
Union
Tsystem
Trumpf
Profession
OTP Bank
Mol
KPMG
Knorr-Bremse
Groupama
Generali
Cora
Bosch
Budapest Bank
Whale Cloud

Contact us

Do you have a question? Our colleauges are at your disposal!

You can reach our colleagues using the contact details below:

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